Frequently Asked Questions

How long will my order take to arrive?

We give you the option to use USPS or UPS at checkout. 

USPS: Priority (2-4 business days depending on location) Priority Express (1-3 business days depending on location).

UPS:
Ground (4-8 business days depending on location) 3-Day Select (3 business days) 2nd Day Air (2 business days) Next Day Air Saver (1 business day) Next Day Air (1 business day) Next Day Air Early AM (1 business day) 

Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons. Orders may be delayed by up to 48 hours during these periods. 

Delivery timeframes can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your consideration.

How much is postage? 

Postage is calculated at checkout based on your delivery address and preferred method of delivery. We offer free shipping on all orders over $50. 

Can I have my order Express Posted?

Yes, we offer a Priority Express option through USPS at our check-out. Please note that selecting this Express Post option does not guarantee next day delivery. 

How can I track my order? 

Once your order is dispatched you will receive an email with your tracking number. To track your order, simple enter this number into the website of the service delivering your order. 

Do you ship internationally?

We offer shipping of online purchases to U.S. only at this time. At this time we do not ship outside the United States due to additional taxes and fees imposed by customs. We have other Sukin websites that ship to Australia, New Zealand, Asia, United Kingdom, Europe & Canada.

What happens if I entered the wrong delivery information? 

Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

 

What happens if my package goes missing?

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with postal service. 

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $7.95 postage fee.

What if you are unable to send an item I have ordered?

In the rare instance that we are unable to supply an item on your order, rather than delay dispatch we will send all other items and provide a refund for the value of the short supplied item. You will be notified of this via email and we will let you know the date that the item will be back in stock.

What is Sukin's return policy?

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at usa@sukinnaturals.com and we will do our utmost to resolve any issue.

Sukin does not have to provide a refund if you simply change your mind on an item, so please choose carefully.

Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by telephone or email.

After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.

How do I know if my order has been successful?

You should receive an order confirmation once you have placed and paid for your order. If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.

I have been sent an incorrect item/there is something missing?

If there is an issue with your order (incomplete or incorrect), please email the following information to usa@sukinnaturals.com as soon as possible, and will be guide you through the replacement process. 
- Your order number 
- The item you ordered 
- the incorrect item you received