We love hearing from you, but chances are you can get your answer instantly by perusing our FAQs below. If you can't find your question, feel free to use our contact form.
All Sukin products have been formulated and evaluated for safety and compatibility before a product is introduced. All products sold by Sukin are considered safe for use by female consumers of child-bearing potential and by pregnant women. Also for women breastfeeding their babies.
We do not recommend using products on the breast area directly before breastfeeding to avoid ingestion of the product by the baby. Our products are not designed to be ingested orally.
Unfortunately at this stage we only ship Australia wide. Here are some online stockists that ship our products internationally:
Unfortunately, at this stage we do not have any product with an added SPF.
We are in constant pursuit of safe, natural, pleasant to use and effective SPF ingredients and hope to have a solution in the near future.
Unfortunately we don’t often make samples of our products. We do occasionally have some available so if you are after a specific product or have any allergies/concerns you are worried about please get in touch and we will do our best to help.
We are unable to offer any monetary sponsorships but can offer product donations or hampers. If you are interested in product donation please send an email to firstname.lastname@example.org with as many details of your event as possible. We do our best to reply to all sponsorship and donation requests, but please understand we do receive a large amount of contact on this and whilst we always help where we can, sponsorship is not guaranteed.
We have a number of products that are gluten and nut free in our range. Please use the contact form below so that we can provide a full list.
Note that all of our products are produced on machinery that also produce products that are not gluten or nut free, and as such cross contamination of gluten or nut traces cannot be prevented.
We have looked at our customers being able to return their bottles and having them refilled. As we are a Carbon Neutral brand, we must consider the immeasurable impact of having bottles sent back and refilled and the additional strain on resources this would cause. Having refill stations in store poses the risk of product contamination and sanitation issues and therefore is not an option. All bottles and jars, are recyclable and we encourage you to reuse and recycle as much as possible.
We receive many export enquiries each week so we require that you first make contact via email with full details of your distribution company, capabilities and proposal. Providing more information will be beneficial to your request. Please note that only successful enquiries will receive a response and no time frame can be guaranteed.
We are a vegan and cruelty free company. As a 100% vegan brand, we refrain from use of animal derivatives such as lanolin as well as animal by-products like honey and bees wax. Sukin is a certified 100% cruelty free company, committed to creating products that are free from animal testing, animal derivatives, and animal by-products. Sukin has been dedicated to cruelty free practices and products from day one. Our manufacturing and testing processes are completely free from animal testing, and we only source from suppliers who do not test on animals.
All Sukin products have a shelf life of more than 30 months from date of manufacture. The date of manufacture is indicated in the batch number printed on all saleable product.
For example: Batch Number: BN171116
Manufacturing Date: 17/11/2016
As also indicated on all packaging, using the international open jar icon, the product should be discarded 6 months after opening
Sukin prides itself on is commitment to the environment and all the creatures that inhabit it. We are very conscious of the part that we play in the implication of using palm derived ingredients in our products.
Sukin does not use Palm Oil, but has some Palm Derived ingredients in its formulations, we ensure that all Palm derived ingredients in Sukin products contain Sustainable Palm Oil sourced from suppliers who are actively working to ensure sustainable agricultural practices, and to secure the habitat of Orangutans.
We have considered moving away from Palm Derived ingredients all together, but the unfortunate reality is that alternative ingredients (such as Coconut Oil) have a far lower yield than Palm, resulting in up to 3 times more trees needing to be cleared for the same yield.
Therefore, it is our view that the best way forward is not to demonize palm derived ingredients, as this will only serve to push the demand onto less efficient sources of the ingredient, and that sourcing palm derived ingredients from sustainable RSPO – (Roundtable for Sustainable Palm Oil) suppliers results in the lowest net impact on the environment. The RSPO is an organisation that certifies suppliers based on their level of sustainability and traceability via a thorough auditing process. This ensures that the ingredient is being farmed with low impact to the environment, with reforestation and habitat protections initiatives in place.
We use Phenoxyethanol as a preservative system in some of our products, this is done to ensure that our products are 100% safe for use. We include this ingredient (always at less than 1%) to make sure that no bacteria, fungus or mold gets into our products and negatively affects your skin.
We are always on the lookout for new, innovative natural ingredients to use in our products, but unfortunately, all currently available natural preservative systems that we have trialed have resulted in a product that expires after 3-6 months (and needs to be kept refrigerated), a product that needs high amounts of preservative and could have less of the skin caring ingredients, or a product with a much higher price than what we currently offer (Natural preservative systems can be very expensive).
Until a natural preservative becomes available that meets our strict safety standards, while also keeping our product effective and affordable, we will use Phenoxyethanol at low levels to give you peace of mind that Sukin products are safe for your use.